Into the , CoffeeMeetsBagel (CMB)-a well-known matchmaking application-properties transpired in one of the a whole lot more detailed outages from the year. Users did not get on this new application, and you can characteristics stayed not available for over each week. Given CMB’s earlier in the day history of tech facts while the extent off new outage, the fresh incident became a life threatening customer support debacle to the providers.

In this post, we will use CMB’s FAQ and other source in order to unpack the fresh outage info. Up coming, we shall evaluate three secret takeaways you can study about experience to aid change your system overseeing and you may providers techniques.

Extent of your own outage

With regards to the CoffeeMeetsBagel standing page, the outage began on the , and you will survived simply more each week up to . In the outage, pages couldn’t register or use the application. While we lack a precise amount from profiles inspired, CMB hit ten mil profiles in the 2019, therefore the perception of your recovery time was certainly not slim. Continue reading →